Support for the games made by Off Hours, an independent studio — currently
Tilt and Mesh. If something isn't working,
or you have a question, this is the place to start.
Contact
Email offhourstudios0@gmail.com
with the name of the game, what device and iOS version you're on, and what
happened. A screenshot helps if it's something visual.
Common questions
My progress disappeared. Progress is saved only on your
own device — reinstalling the app, restoring from certain backups, or
switching devices without a backup can reset it. There is no account
system and no way for us to recover it remotely.
No sound. Check the phone's silent switch and the
volume, then check the in-game sound/music toggles in Settings.
The game won't open, or crashes. Try restarting your
device, then reinstalling the app. If it still happens, email us with
your device model and iOS version.
Ads, and the tracking prompt. Our games are free and
supported by ads from Google AdMob. When you first open a game, iOS asks
whether you allow tracking — the game works exactly the same either way,
and declining simply means the ads you see aren't personalised. You can
change your answer any time in Settings → Privacy & Security
→ Tracking.
Reporting an ad
Our games are free and supported by ads served by Google AdMob. We don't
choose the individual ads, but we can pass a complaint on to Google and block
categories of advertiser, so please tell us if you see one that is
inappropriate or doesn't suit the game's age rating.
Tap Settings → Report an Ad inside either game, which opens a
pre-addressed email, or write to
offhourstudios0@gmail.com
directly. Describing what the ad showed and roughly when you saw it helps us
identify it.